Effective Date: [August 2025]
Company Name: UC Tech Private Limited
At UC Tech Private Limited, we strive to deliver high-quality services and complete customer satisfaction. However, due to the nature of our digital services and project-based work, we have outlined a clear refund policy to protect both parties.
1. No Refund After Work Commencement
Once an advance payment has been made and the project has been initiated, no refund requests will be entertained. This includes any research, design, development, strategy planning, software/API configuration, or third-party tool setup performed by UC Tech Private Limited. The client agrees that these efforts involve resource commitment and irreversible investments of time.
2. Partial Payments & Milestone Refunds
In projects billed in stages (e.g., 50/25/25% structure), each milestone corresponds to specific deliverables. If a project is cancelled by the client midway, any payments already made for completed or partially completed phases will not be refunded. Only future unpaid milestones will be exempted, and any work delivered till cancellation will remain the property of UC Tech until fully paid.
3. Service-Specific Refund Policy
Eligibility depends on the type of service:
• WhatsApp Software/API Integration – Not refundable once setup is complete or credentials are shared.
• Chatbot Development – Not refundable once chatbot logic or backend configuration begins.
• Website Design & Development – Not refundable once initial design mockup or staging site is shared.
• Graphic/Logo Design – Refundable only before initial concepts are shared.
• CRM and App Development – Not refundable post scope lock or database/schema setup.
• Monthly/Subscription Plans – Non-refundable once the billing cycle begins.
• Wallet/Credit Balance – Non-refundable and non-transferable once loaded into the account.
4. Work Deemed as Completed
If a client does not provide required feedback, input, or approval within 7 days of submission, the work will be considered ‘deemed complete’.
Similarly, if any part of the work is used commercially or published (e.g., website goes live), it shall be considered accepted, and no refund claims will be entertained.
5. Delayed Payment or Non-Response
UC Tech is not liable for any delays or refund claims caused by:
• The client’s failure to respond to communication
• Delays in providing content, assets, or access credentials
• False claims that work has not been completed despite work being submitted as per agreed scope
6. Refund Process
To be eligible for any refund (if applicable), clients must email their request to billing@uctech.co.in within 3 calendar days of project start and before any work has begun. After review and internal verification, approved refunds will be processed within 7–10 business days to the original mode of payment.
7. Chargebacks & Disputes
If a chargeback or payment dispute is initiated without first notifying UC Tech, all services will be immediately suspended. The company reserves the right to pursue legal action and claim damages if a false or unfair chargeback is raised.
8. Cancellation by UC Tech
In rare scenarios where UC Tech is unable to proceed with a project due to unforeseen limitations, internal constraints, or non-viable project scope, a partial or full refund will be issued based on the amount of work completed. Clients will be informed in writing with justification.
9. Client-Initiated Scope Changes
If the client decides to change project direction, platform, features, or design after work has started, previous payments remain non-refundable. A fresh estimate will be shared for the new scope, and the client may choose to proceed at additional cost.
10. No Refund for Delay Due to Client
UC Tech will not issue refunds if the project is delayed due to the client’s lack of availability, delayed feedback, content submission issues, or repeated change requests.
11. No Refund for Change of Mind
If a client changes their mind or discontinues the project after it has been initiated, the company is not obligated to refund any amount. Payment made up to that point compensates for time, resources, and opportunity cost.
12. Limited Liability
UC Tech Private Limited’s total refund liability shall never exceed the total amount paid by the client for the particular service. We are not responsible for indirect losses, opportunity cost, or third-party charges incurred.
13. Refund Exclusion for Digital Goods
Once digital assets like UI designs, source codes, configuration files, CRM setups, or API credentials are shared, they are deemed non-returnable. Hence, no refund requests will be accepted post handover of such assets.
14. Wallet & Subscription Credit Refund
Credits, wallet balance, or prepaid software usage time added to client accounts are non-refundable once credited. No exceptions will be made even if part of the services remain unused.
15. Trial/Free Work Clause
If any free consultation, demo version, or initial sample has already been provided prior to payment, that serves as a basis of work initiation. Refund requests post-trial will not be entertained under any circumstances.
Contact for Refunds
For any refund or billing-related inquiries, clients are advised to write to us at:
Email: corporate@uctech.co.in
All refund decisions will be taken only after internal review and documentation.
